Shipping Information

THEY NVY US — Worth the Wait.

At THEY NVY US, we believe great style is worth waiting for. We're committed to bringing you the latest fashion while making your shopping experience as seamless as possible.

Order Processing

All orders are typically processed within 2–5 business days before shipment.

During busy periods, promotional events, or high-demand product launches, processing may take slightly longer.

Please note that processing times are separate from shipping times. Business days exclude weekends and public holidays.

Estimated Delivery Times

Once your order has been processed and shipped, estimated standard delivery times are:

Destination	Estimated Shipping Time
United States	10–20 business days
Canada	10–20 business days
United Kingdom	10–20 business days
Europe	10–25 business days
Australia & New Zealand	10–25 business days
Rest of the World	15–30 business days

These are estimated delivery windows, not guaranteed arrival dates. Shipping times may vary depending on your location, customs clearance, courier operations, and product availability.

Standard & Express Shipping

We offer shipping options designed to suit your needs.

Standard Shipping

Our regular shipping option provides reliable international delivery at standard rates.

Express Shipping

Need your new looks sooner? Express shipping is also available for eligible orders and destinations at an additional cost.

Express shipping offers faster transit times than standard shipping. Availability, pricing, and estimated delivery times depend on your location and the shipping services offered at checkout.

Please note that express shipping does not eliminate order processing time.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination, selected shipping method, and order details.

All applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to update after dispatch.

You can use your tracking number to follow your package's journey until it reaches your doorstep.

Multiple Items & Packages

To ensure efficient fulfillment, items purchased in the same order may occasionally be shipped separately.

If your order arrives in multiple packages, don't worry—your remaining items may still be on their way.

Customs & Import Duties

International shipments may be subject to customs duties, taxes, or import fees depending on your country's regulations.

Any additional customs charges are the responsibility of the customer unless otherwise stated at checkout.

THEY NVY US is not responsible for delays caused by customs clearance.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, unexpected delays may occasionally occur due to:

• Customs inspections and clearance

• Weather conditions or carrier disruptions

• High shipping volumes and holiday periods

• Product availability or fulfillment delays

We appreciate your patience and understanding while your order makes its way to you.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your purchase.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to modify the delivery address.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you haven't received it, please check with your household members, building management, or local delivery carrier.

If you're still unable to locate your package, contact our customer support team so we can assist you with the next steps.

Need Assistance?

We're here to help.

For questions regarding your order, shipping status, or delivery, please contact us through our website.

Kindly include your order number so our team can assist you as quickly as possible.

Thank you for shopping with THEY NVY US.

THEY NVY US

For the ones they eNVY.